Event Details

  • Start Date 12/06/2021
  • Start Time 14:00
  • End Date 12/06/2021
  • End Time 17:00

Dealing with difficult students

“My needs are simple and few, thought Valentine. Food. Clothing.
A comfortable place to sleep. And no idiots.
But of course a world with no idiots would be lonely.
If she herself were even allowed there.”
― Orson Scott Card

We come into contact with a wide range of people on a daily basis. Some of them may prove to be a bit more difficult to handle than others. You may find yourself agitated, under threat or simply annoyed by another person. In most cases, cutting off the difficult person from your daily life is not an option. In these circumstances, you need to know how to deal with each individual according to their behaviour and habits while staying cool and maintaining your own emotional composure.

In this interactive workshop you will learn the importance of attitude and emotional control when dealing with difficult people. We will examine the topic from many angles and will learn effective techniques to deal with difficult people and tricky situations. We will explore a number of guidelines to improve your conversational skills and will go through different exercises to master those skills.


Workshop Objectives
By the end of this workshop, participants will be able to:

  • Know their triggers
  • Identify and use the right mindset when confronting others to minimize the effect of difficult encounters
  • Conduct constructive conversations by staying focused and in control
  • Respond to difficult people with confidence and ease
  • Approach confrontation without intimidation
  • Use cooperative language and rephrase negative messages
  • Know and use the rules of emotion management

©Patricia de Griese

This training session is designed to be interactive. Participants are expected to share thoughts, ideas and experiences, contribute to discussions, respond to polls, speak up during plenary sessions and work in groups. There is an expectation that all learners will use their camera and audio for the duration of the training.

Facilitated by:

Patricia de Griese
Post graduate degree in Conflict Resolution and Mediation, Certified AL Trainer, Certified Systemic Coach, Interactive Workshop Designer and Facilitator, Certified Stress Management, Emotional Intelligence, Performance & Wellbeing Coach, Certified Fierce Conversations Facilitator, NLP Master Practitioner, Certified Virtual Facilitator

Patricia works as a trainer, facilitator and coach with many organizations in the corporate and public sectors virtually and face-to-face in Europe, North and South America and the Middle East.

The topics of her highly interactive and brain-friendly workshops include:

Leadership, Cross-Cultural Awareness, Communication, Presentation Skills, Negotiations, Conflict Management, Stress Management, Psychological Resilience, Time Management, Emotional Intelligence, Personal Impact, Change Management, Performance Management, Fierce Conversations, Persuasion and Influence, Delegation Skills, Self-Leadership, Teacher Development, Accelerated Teaching and Learning Techniques, Engagement Strategies for the Virtual Classroom

Register with ELTAS (Stuttgart) at the following link:

Joint ELTAS/ELTAF Event – “Dealing with Difficult Students” with Patricia De Griese (online)